Inbound and missed calls
Who rings when someone calls your number, and where missed calls go.
Updated 23 September 2026
A number assigned to someone rings that person.
An org-wide number rings everyone in the workspace, and the first to answer takes the call.
Calls ring for 25 seconds, and the Incoming call prompt appears on any page in Leadey.
Unanswered calls are logged as missed and appear in Inbox → Missed Calls, with Call back and Open lead. Callers who aren’t leads yet show in Inbox → Potential Contacts.
Note. Leadey doesn’t take voicemail on inbound calls yet. Unanswered calls end once they’ve rung out.
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