Engage

Put your reps back on the phone

Call your queue without leaving the CRM, with the lead's whole history on screen and the next number already ringing.

Proof Points

  • Queue snapshotted per session
  • Keyboard-first: Previous (B), Pause (Space), Mute (M), Hang up (Esc)
  • Outcome hotkeys 0–9
  • Per-outcome cooldowns, including "never dial again"
  • Timezone-aware calling hours
  • Recently-called cooldown, default 24 hours
  • Cross-session lead claiming with an automatic release if a browser crashes

How It Works

  1. Open a campaign, or any Smart View
  2. Confirm the number you're calling from
  3. Start the session
  4. Work the queue — talk, tag with a hotkey, next

Benefits

A pause that respects what you're doing

Auto-dial counts down to the next call. Click anywhere while you're writing a note and it stops. No lead gets skipped because you were mid-sentence.

The queue holds still

Your list is snapshotted when the session starts. Someone editing the campaign while you're working doesn't reshuffle what's in front of you.

Rules set once, for everyone

Don't call people flagged Do Not Contact. Don't call closed leads. Don't call outside the contact's local business hours. Don't call the same person twice in 24 hours. Set it at the workspace level and every rep's queue respects it.

Voicemail in one key

Record your drop once. Hit the key and it plays while you move to the next call — or let answering-machine detection drop it for you automatically.

Frequently asked questions

What's the difference between a power dialler and a parallel dialler?

A power dialler calls one number at a time and connects you the moment someone answers. A parallel dialler calls several at once, which is faster but risks the awkward pause while the system connects you — and in some jurisdictions creates compliance problems. More →

Can I dial from a Smart View rather than a campaign?

Yes.

Does it work on mobile?

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