These Terms and Conditions ("Terms") govern your access to and use of the Leadey platform, our website at leadey.ai, applications, APIs, and related services (collectively, the "Service"). The Service is owned and operated by Leadey Technologies CO L.L.C, a company incorporated in Dubai, United Arab Emirates ("Leadey", "we", "us", or "our").
By creating an account, accessing, or using the Service, you ("Customer", "you", or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and "you" refers to that organisation. If you do not agree to these Terms, you must not use the Service.
1. Definitions
- "Account" means the registered account through which you access the Service.
- "Authorised Users" means your employees, contractors, or agents whom you authorise to use the Service under your Account.
- "Credits" means the prepaid units used to pay for certain usage-based actions within the Service (for example, contact enrichment, telephony, and data scraping), as described in Section 5.
- "Customer Data" means all data, information, and content that you or your Authorised Users upload to, generate within, or process through the Service, including lead and contact records, campaign content, call recordings, notes, and uploaded files.
- "Lead Data" means information relating to identified or identifiable third-party individuals or organisations that you import into, discover through, or process using the Service.
- "Third-Party Services" means software, services, or integrations provided by third parties that interoperate with the Service.
2. Eligibility and Account Registration
2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.
2.2 You agree to provide accurate, current, and complete information during registration and to keep that information up to date.
2.3 You are responsible for safeguarding your account credentials and for all activity that occurs under your Account, whether or not authorised by you. You must notify us immediately of any unauthorised use of your Account or any other breach of security.
2.4 You are responsible for the acts and omissions of your Authorised Users, and any breach of these Terms by an Authorised User is deemed a breach by you.
3. The Service
3.1 Leadey is a business-to-business lead-generation and sales-engagement platform that may provide features including, without limitation: company and contact discovery, job-posting and signal scraping, data enrichment, multi-channel outreach campaigns (such as calling, email, SMS/WhatsApp, and LinkedIn workflows), an integrated dialer and telephony, call recording and transcription, pipeline and opportunity management, and reporting.
3.2 We may modify, enhance, suspend, or discontinue any part of the Service at any time. We will use reasonable efforts to notify you of material changes that adversely affect your use of the Service.
3.3 Certain features rely on Third-Party Services. Your use of those features may be subject to the third party's terms, and we are not responsible for the availability, accuracy, or performance of Third-Party Services.
4. Acceptable Use and Compliance
4.1 Lawful use. You may use the Service only for lawful business purposes and in compliance with all applicable laws and regulations, including those governing data protection and privacy, electronic marketing, telemarketing, anti-spam, and "do-not-call" requirements in every jurisdiction in which you or your contacts are located.
4.2 Outreach responsibility. You are solely responsible for the content, targeting, timing, and legality of all communications you send or initiate through the Service (including calls, emails, SMS, and messages). You represent and warrant that you have a valid lawful basis and, where required, the necessary consent to contact each recipient and to process their personal data.
4.3 Prohibited conduct. You must not, and must not permit any Authorised User or third party to:
(a) use the Service to send unsolicited bulk communications ("spam"), or to engage in unlawful, deceptive, fraudulent, harassing, or abusive communications;
(b) contact individuals who have opted out, are on an applicable do-not-call or suppression list, or who have withdrawn consent;
(c) upload or process personal data that you do not have the right to process, or special categories of sensitive personal data without an appropriate lawful basis;
(d) scrape, harvest, or collect data in violation of any third party's terms of service or applicable law;
(e) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law;
(f) circumvent or attempt to circumvent any usage limits, security features, or access controls;
(g) introduce malware or any malicious or harmful code, or interfere with or disrupt the integrity or performance of the Service;
(h) resell, sublicense, or provide the Service to third parties except as expressly permitted; or
(i) use the Service to build or train a competing product or service.
4.4 Recording. Where you use call recording or transcription features, you are responsible for providing all legally required notices and obtaining all legally required consents from call participants. Requirements vary by jurisdiction; some require all-party consent.
4.5 Suspension. We may suspend or restrict your access to the Service immediately and without liability if we reasonably believe your use violates these Terms, poses a security or legal risk, or may cause harm to us, the Service, or any third party.
5. Credits, Fees, Billing, and Refunds
5.1 Subscriptions and Credits. Access to the Service may be offered on a subscription basis and/or through a prepaid Credit wallet. Usage-based actions consume Credits at the rates published within the Service. Credit consumption rates and feature pricing may change from time to time.
5.2 Free trial. New workspaces may be offered a free trial, currently 14 days. A payment method is required to start a trial. Unless you cancel before the trial ends, your subscription begins and your payment method is charged at the end of the trial. Only one free trial is available per customer.
5.3 Seats and plan changes. Subscriptions are billed per seat. Upgrades take effect immediately and are prorated; downgrades take effect at the next renewal. If you cancel, your subscription remains active until the end of the current billing period and then ends.
5.4 Telephony balance. Calls, SMS and phone-number rental are paid from a separate prepaid calling balance, charged at the rates applied to your Account. You may set a spending limit and enable automatic top-ups. When the balance is exhausted, outbound calling, SMS and number purchases may be paused until it is topped up.
5.5 Top-ups and payment. Credits may be purchased through top-ups. Payments are processed by our third-party payment processor. You authorise us and our payment processor to charge the payment method you provide for all applicable fees and taxes.
5.6 Taxes. Fees are exclusive of taxes, duties, and levies, which are your responsibility where applicable.
5.7 Non-refundable. Except as required by applicable law or expressly stated in writing, all fees and Credit purchases are non-refundable, and Credits are non-transferable and have no cash value. Consumed Credits are not refundable.
5.8 Failed payments. If a payment fails or an Account carries an outstanding balance, we may suspend or terminate access until amounts due are paid.
6. Customer Data and Data Protection
6.1 Ownership. As between you and us, you retain all rights, title, and interest in Customer Data. You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely as necessary to provide and improve the Service and as otherwise permitted under these Terms and our Privacy Policy.
6.2 Roles. With respect to Lead Data and other personal data contained in Customer Data, you act as the data controller (or equivalent) and we act as the data processor (or equivalent) processing such data on your documented instructions. With respect to Account and usage data, we act as a controller. Our processing is further described in our Privacy Policy.
6.3 Your responsibilities. You represent and warrant that you have all necessary rights, consents, and lawful bases to upload, process, and instruct us to process Customer Data (including Lead Data) through the Service, and that doing so does not violate any law or third-party right.
6.4 Security. We implement reasonable technical and organisational measures designed to protect Customer Data. However, no method of transmission or storage is completely secure, and you acknowledge that you provide Customer Data at your own risk.
6.5 Data subject requests. You are responsible for responding to requests from individuals exercising their rights in relation to Lead Data. We will provide reasonable assistance, where feasible, to help you respond.
7. Intellectual Property
7.1 The Service, including all software, design, text, graphics, and other materials (excluding Customer Data), and all intellectual property rights therein, are and remain the exclusive property of Leadey and its licensors.
7.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term.
7.3 You may provide feedback or suggestions about the Service. We may use such feedback without restriction or obligation to you.
8. Third-Party Services
8.1 The Service may integrate with or rely on Third-Party Services, including telephony, payment processing, authentication, data sourcing/enrichment, hosting, and artificial-intelligence providers. Your use of such integrations may require you to accept separate terms with the relevant provider.
8.2 We do not endorse and are not responsible for Third-Party Services, and we disclaim all liability arising from your use of them.
9. Confidentiality
9.1 Each party may receive confidential information from the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it using at least reasonable care.
9.2 Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law (with notice where lawful).
10. Disclaimers
10.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
10.2 We do not warrant that the Service will be uninterrupted, error-free, secure, or that any data (including enriched, scraped, or discovered data) will be accurate, complete, current, or fit for any particular purpose. You are responsible for verifying data before relying on it.
11. Limitation of Liability
11.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
11.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
12. Indemnification
You will defend, indemnify, and hold harmless Leadey and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Customer Data or Lead Data; (b) your use of the Service; (c) your communications or outreach activities; or (d) your breach of these Terms or violation of any law or third-party right.
13. Term and Termination
13.1 These Terms apply from your first use of the Service until terminated.
13.2 You may stop using the Service and close your Account at any time. We may suspend or terminate your access for any breach of these Terms or as otherwise permitted herein.
13.3 Upon termination, your right to use the Service ceases. We may delete Customer Data after a reasonable period in accordance with our Privacy Policy and applicable law. You are responsible for exporting any Customer Data you wish to retain before termination.
13.4 Sections that by their nature should survive termination (including Sections 5.7, 6, 7, 9, 10, 11, 12, 14, and 15) will survive.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict-of-laws principles.
14.2 The courts of Dubai, United Arab Emirates, will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, subject to any mandatory rights you may have under applicable law.
15. General
15.1 Changes to these Terms. We may update these Terms from time to time. Material changes will be notified through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance.
15.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
15.3 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy and any order or plan you accept, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
15.4 Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
15.5 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
15.6 Force majeure. We are not liable for any failure or delay resulting from causes beyond our reasonable control.
16. Contact
If you have questions about these Terms, please contact:
Leadey Technologies CO L.L.C
Dubai, United Arab Emirates
Email: legal@leadey.ai