Call outcomes

How calls are tagged with an outcome, and how to change it.

Updated 23 September 2026

Every recorded call is tagged automatically: AI reads the conversation and picks one of your workspace’s outcomes. It never overwrites an outcome a person has set.

Change an outcome

In the dialer, press 0–9 to tag the call you just finished, until the next call rings.

On the lead’s timeline, open the call and use the Outcome picker.

In Analytics → Recordings.

Your outcome list

Edit outcomes in Settings → Call Outcomes. The defaults are Qualified – Needs Next Step, Booked Meeting, Disqualified, Conversation Incomplete, Voicemail and No Clear Outcome. Map outcomes to hotkeys and cooldowns in Settings → Power Dialer.

Tip. Use the Call logged trigger to start a workflow for a specific outcome, such as sending a follow-up after Booked Meeting.

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The power dialerCall through a campaign one lead after another, with hotkeys for everything.Calling Call recordings, transcripts and AI summariesListen back, read the transcript and see the AI summary of every call.Calling Workflow triggersAll 17 events that can start a workflow.Workflows

← PreviousVoicemail drops Next →Call recordings, transcripts and AI summaries

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Call outcomes

Change an outcome

Your outcome list

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