If a payment fails or your trial ends
What happens to your account, and how to get back up and running.
Updated 23 September 2026
If a payment fails, a notice appears at the top of every page (“Payment failed · we’re retrying automatically”) with Update card. You keep full access for 14 days while we retry.
After that, or when a trial ends without a plan, Leadey shows a window asking you to choose a plan, update your card or reactivate. You can still open billing to fix it.
In Settings → Billing you can click Retry payment now once your card is updated.
Note. Teammates without billing access are asked to contact an admin.
Was this article helpful?
Related articles
Still stuck? We’re here to help.
Email our support team and a real person will get back to you. System status