Terms and Conditions

Service: Leadey (www.leadey.ai and app.leadey.ai)

Provider: Octogle Technologies CO. L.L.C (Establishment No. 2881346; Trade Licence No. 1419977), Office 2020 Parklane Tower, Business Bay, Dubai, United Arab Emirates

Contact: legal@leadey.io · hello@leadey.ai · +971 55 128 7871

Governing law: DIFC, Dubai (DIFC Courts)

Version: 1.0 Effective date: 18 June 2026 Last reviewed: 18 June 2026

Important: please read these Terms carefully. These Terms and Conditions form a binding contract. They include provisions that limit our liability, allocate risk to you, and require you to comply with strict laws governing outbound calling, texting and emailing. Section 8 (Acceptable Use and Outreach Compliance) and Section 16 (Indemnities) are especially important. By creating an account, starting a trial, or using Leadey, you accept these Terms.

1. About these Terms and who we are

These Terms and Conditions (the “Terms”) are between you and the organisation you represent (“Customer”, “you”) and Octogle Technologies CO. L.L.C (“Leadey”, “we”, “us”), a company established in the United Arab Emirates with UAE establishment number 2881346 and trade licence number 1419977, registered office Office 2020 Parklane Tower, Business Bay, Dubai, United Arab Emirates. They govern access to and use of the Leadey websites, applications, APIs and related services (together, the “Service”).

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy (AUP), our Data Processing Addendum (DPA), our Cookie Policy, and any order, plan description or order form you agree with us (each an “Order”). If there is a conflict, the order of precedence is: (1) a signed Order or master agreement; (2) the DPA; (3) these Terms; (4) the AUP; (5) other policies.

Acceptance and authority. By creating an account, clicking to accept, starting a free trial, or using the Service, you confirm that you accept these Terms and that you are authorised to bind the Customer. If you do not agree, do not use the Service.

2. Definitions

• Authorised User: An individual (such as an employee or contractor of the Customer) whom the Customer permits to use the Service under a seat.
• Customer Data: All data, including personal data, that the Customer or its Authorised Users submit to, generate in, or process through the Service, including leads, contacts, call recordings, transcripts, messages and notes.
• End Contact: Any individual whom the Customer contacts or attempts to contact using the Service (for example a lead, prospect or recipient of a call, SMS, WhatsApp, email or message).
• Lead Data: Information relating to identified or identifiable third-party individuals or organisations (such as leads, prospects and End Contacts) that the Customer imports into, discovers through, enriches, or otherwise processes using the Service. Lead Data is a subset of Customer Data.
• Fees: The subscription, usage and other charges payable for the Service.
• Order: A plan selection, online checkout, order form or written agreement specifying the subscription, seats, Fees and term.
• Outreach Laws: All laws applicable to the Customer’s use of the Service for outbound communications, marketing and data processing, including the UK GDPR, EU GDPR, Data Protection Act 2018, PECR, TPS/CTPS rules, the US TCPA, the Telemarketing Sales Rule, CAN-SPAM, CCPA/CPRA and other applicable state and national laws.
• Subscription Term: The period of the Customer’s subscription as set out in the Order, including any renewal.

3. The Service, accounts and eligibility

The Service is a business tool intended solely for use by organisations and their Authorised Users in the course of business. It is not intended for consumers, and the consumer-protection regime does not apply to your use of it. You must be at least 18 and capable of forming a binding contract.

Accounts and security. You are responsible for configuring and securing your account, for the acts and omissions of your Authorised Users, and for keeping authentication credentials confidential. You must notify us promptly of any unauthorised use. Each seat is for one named Authorised User and must not be shared.

Changes to the Service. We continually improve the Service and may add, modify or discontinue features. We will not materially reduce the core functionality of a paid subscription during a paid term without offering you a reasonable remedy. Beta or preview features are provided “as is”, may be changed or withdrawn, and are excluded from any service commitments.

4. Free trials

We may offer free trials and launch promotions. Our current launch offer is a one (1) month free trial together with 300 fully enriched free leads (the “Launch Offer”), subject to availability and these Terms.

Trials and promotional benefits: (a) are provided “as is” and may carry feature, volume or usage limits; (b) are limited to one per organisation, and we may decline or revoke them for abuse, fraud or duplicate sign-ups; (c) may be changed or withdrawn at any time; and (d) have no cash value, are non-transferable, and are not redeemable for credit. Free enriched leads are provided for your lawful business use only and remain subject to the Acceptable Use Policy and Section 8 (you are responsible for having a lawful basis to contact them). Unless you cancel before the trial ends, your subscription may automatically convert to a paid plan and Fees will become payable, where we have told you this in advance and lawfully collected payment details.

5. Subscriptions, seats and Fees

1. Plans and seats. The Service is offered on per-seat subscription plans (for example Starter, Growth and Scale) as described in the applicable Order or on our pricing page. Plan inclusions, usage allowances and feature gates are as stated there.
2. Fees and currency. Fees are payable in the currency stated (UK plans are priced in GBP) and are exclusive of VAT and other taxes, which you must pay in addition where applicable. You are responsible for any withholding taxes.
3. Billing and payment. Fees are billed in advance on the billing cycle stated in your Order, through our payment processor (Stripe). You authorise us and our processor to charge your payment method for all Fees due. You must keep billing details current.
4. Auto-renewal. Subscriptions renew automatically for successive periods equal to the then-current term unless cancelled before the renewal date in accordance with Section 15. We will give reasonable advance notice of renewal where required by law.
5. Usage and overages. Certain features (such as telephony minutes, phone numbers, enrichment credits and scraper credits) carry usage allowances or per-unit charges. You are responsible for usage incurred under your account, including by your Authorised Users.
6. Credits. Some features are paid for using prepaid credits (for example contact enrichment, telephony and data scraping), which may be included in your plan or purchased as top-ups. Credits are consumed at the rates published in the Service, which may change. Except as required by law, purchased and consumed credits are non-refundable and non-transferable, have no cash value, and (unless stated otherwise) expire at the end of the billing period to which they relate or on account closure. Promotional or free credits and free enriched leads may carry additional conditions and expiry.
7. Late and non-payment. If any Fee is overdue, we may charge interest on overdue amounts at 1.5% per month (or the maximum rate permitted by applicable law, if lower), accruing daily from the due date until paid, and may suspend the Service on notice until amounts are paid.
8. Price changes. We may change Fees with at least 30 days’ notice, effective from your next renewal. Continued use after the change takes effect constitutes acceptance.
9. No refunds. Except where required by law or expressly stated, Fees are non-refundable and amounts paid are not creditable against future periods.

6. Your responsibilities

You are responsible for: (a) the accuracy, quality and legality of Customer Data and the means by which you acquired it; (b) obtaining and maintaining all rights, consents and lawful bases required to upload, enrich, store and use Customer Data and to contact End Contacts through the Service; (c) using the Service in compliance with these Terms, the AUP and all applicable laws, including Outreach Laws; (d) the acts and omissions of your Authorised Users; and (e) maintaining your own backups of Customer Data where important to you. You must not use the Service to process special category data or data of children except where lawful and properly configured.

7. Telephony, calling and number provisioning

Calling functionality is provided using third-party carriers and our telephony provider (Twilio), including UK numbers provisioned under approved regulatory bundles. By provisioning or using numbers you agree that:

• you will use numbers and calling functionality only for lawful business communications and in compliance with the AUP, Outreach Laws and the carriers’ acceptable-use and anti-fraud rules;
• you will provide accurate information required for number registration, regulatory bundles and any “know your customer” checks, and you authorise us to share it with the carrier and regulator;
• numbers are licensed to you for use within the Service and are not owned by you; on termination or non-payment numbers may be reclaimed or released and porting is subject to carrier rules;
• you are solely responsible for screening against the TPS/CTPS and any “do not call” and suppression lists, for caller-ID and identification requirements, for restrictions on automated, AI-generated and pre-recorded calls and voicemail drops, and for any consent the law requires;
• call quality, connectivity and emergency-calling capabilities depend on third-party networks and may not be guaranteed; the Service is not a replacement for a telephone line and may not support emergency (999/112/911) calls.

8. Acceptable use and outreach compliance

Your use of the Service is subject to our Acceptable Use Policy, which forms part of these Terms. In particular, you are solely responsible for ensuring that every call, SMS, email and message you send or attempt to send through the Service complies with all applicable Outreach Laws. Without limiting the AUP, you acknowledge that:

• UK / EU: you must have a lawful basis under the UK/EU GDPR for processing End Contact data (including scraped or enriched data) and meet PECR requirements for marketing calls, emails and texts, including TPS/CTPS screening (updated at least every 28 days), honouring objections and opt-outs, identifying yourself, and obtaining consent where required (for example for automated calls).
• United States: you must comply with the TCPA (including prior express written consent where required for automated, AI-generated or pre-recorded calls and texts to wireless numbers), the federal and state Do-Not-Call rules and the Telemarketing Sales Rule, CAN-SPAM (accurate headers, valid physical address and honouring opt-outs, generally within 10 business days), and applicable state laws (including stricter consent and revocation rules).
• Call recording: where you record or transcribe calls, you are the controller of those recordings and are responsible for notifying participants before recording, for any consent required (including in all-party-consent jurisdictions), and for lawful retention and security.
• Data sourcing and enrichment: you are responsible for the lawfulness of any data you source, scrape, import or enrich and for providing End Contacts with any privacy information they are entitled to (including under Article 14 GDPR).

Enforcement. We may set technical limits, monitor for abuse, and investigate suspected violations. We may suspend or restrict the Service immediately where we reasonably believe your use breaches the AUP or Outreach Laws, creates risk of harm or liability, or threatens the security or integrity of the Service or third-party networks.

9. Customer Data and data protection

As between the parties, you retain all right, title and interest in Customer Data. You grant us a non-exclusive, worldwide licence to host, copy, process, transmit and display Customer Data solely to provide, secure and improve the Service and as otherwise permitted in these Terms and the DPA.

Where we process personal data within Customer Data (including Lead Data) on your behalf, you are the controller and we are the processor, and our Data Processing Addendum (which is incorporated into these Terms) applies and prevails over these Terms in respect of such processing. You instruct us to process Customer Data as necessary to provide the Service. You warrant that your instructions and your provision of Customer Data comply with applicable law and that you have the authority to act as controller.

We may collect and use aggregated and de-identified data derived from use of the Service (which does not identify you, any Authorised User or any End Contact) for security, analytics, benchmarking and to develop and improve our products.

10. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its software, design, documentation and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription Term solely for your internal business purposes, subject to these Terms.

Feedback. If you give us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

Restrictions. You must not, and must not permit anyone to: copy, modify or create derivative works of the Service; reverse engineer or attempt to derive source code (except to the extent this restriction is prohibited by law); resell, sublicense or provide the Service to third parties except as expressly permitted; remove proprietary notices; or use the Service to build a competing product or to benchmark without our consent.

11. Third-party services and integrations

The Service integrates with third-party products (for example Twilio, Clerk and Stripe, together with any third-party tools you choose to connect). Your use of any third-party product is governed by that provider’s own terms, and you are responsible for complying with them (including LinkedIn’s terms when using LinkedIn functionality). We do not control and are not responsible for third-party products, and we are not liable for their acts, omissions, availability, or any data they process. We may stop supporting an integration if a provider changes or withdraws access.

12. AI features

The Service includes AI-assisted features (such as call transcription, summaries and suggestions). These are provided to assist Authorised Users and may produce inaccurate, incomplete or unexpected outputs. You must independently verify AI outputs before relying on them. AI outputs do not constitute professional advice. You are responsible for your use of, and decisions based on, AI outputs, and for ensuring your use of AI features complies with applicable law.

13. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisers who need it and are bound by confidentiality. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law (with notice where lawful). Customer Data is the Customer’s confidential information and is also governed by the DPA.

14. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, conditions and representations, whether express or implied, including any implied terms as to satisfactory quality, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that it will achieve any particular sales, deliverability or business result, or that AI outputs will be accurate.

15. Term, suspension and termination

1. Term. These Terms apply from when you first use the Service and continue for each Subscription Term and any renewal until terminated.
2. Cancellation. You may cancel renewal at any time before the end of the current term via the in-app billing settings or by contacting us; cancellation takes effect at the end of the current paid term.
3. Termination for cause. Either party may terminate on written notice if the other commits a material breach that is not remedied within 30 days of notice (or immediately if the breach is incapable of remedy). We may terminate or suspend immediately for breach of Section 7, 8 or 10, non-payment, or where required to protect the Service, third parties or compliance.
4. Suspension. We may suspend access (in whole or part) where reasonably necessary for security, legal compliance, suspected abuse, or non-payment. We will restore access promptly once the cause is resolved.
5. Effect of termination. On termination, your right to use the Service ends and outstanding Fees for the remainder of any committed term become due. You may export Customer Data before termination and, for a limited period after (typically 30 days), on request. After that period we will delete or anonymise Customer Data in accordance with the DPA and our retention practices, except where retention is required by law.

16. Limitation of liability

Liabilities not excluded. Nothing in these Terms limits or excludes either party’s liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under applicable law. Your payment obligations and your indemnities under Section 17 are not capped by this Section.

Exclusion of indirect loss. Subject to the paragraph above, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, business, anticipated savings, goodwill, or loss or corruption of data, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if advised of the possibility.

Cap on liability. Subject to the foregoing, each party’s total aggregate liability arising out of or in connection with these Terms will not exceed the total Fees paid or payable by the Customer to Leadey under these Terms in the 3 months immediately before the event giving rise to the liability (or, where no Fees have been paid, for example during a free trial or under the Launch Offer, GBP 100 (or local equivalent)).

Customer-specific risk. You acknowledge that the Service is a tool and that you control how it is used. We are not liable for any fines, penalties, claims or losses arising from your breach of Outreach Laws, your contact of End Contacts, your call recording, your data sourcing, or the content of your communications, all of which you are responsible for and indemnify us against under Section 17.

17. Indemnities

By you. You will defend, indemnify and hold harmless Leadey, its affiliates and their personnel from and against all claims, demands, proceedings, losses, fines, penalties, damages and costs (including reasonable legal fees) arising out of or relating to: (a) Customer Data and the means by which it was obtained; (b) your or your Authorised Users’ use of the Service; (c) your breach of these Terms, the AUP or the DPA; (d) your breach of any Outreach Law or other applicable law, including any claim by an End Contact or regulator relating to calls, texts, emails, messages, recordings, scraping or enrichment; and (e) the content of your communications.

By us (IP). We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights, and will pay damages finally awarded (or a reasonable settlement). This does not apply to claims arising from Customer Data, third-party products, your modifications, or use in breach of these Terms. If the Service is or may become subject to an infringement claim, we may modify it, procure a right to continue, or terminate the affected part and refund pre-paid unused Fees. This is your exclusive remedy for IP infringement.

Procedure. The indemnified party will notify the indemnifying party promptly, allow it to control the defence (without settling in a way that admits liability of, or imposes obligations on, the indemnified party without consent), and provide reasonable cooperation.

18. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, failure of utilities or telecommunications, internet or hosting outages, cyber-attacks, or acts of government. Affected obligations are suspended for the duration of the event; payment obligations are not excused once the event ends.

19. Governing law and disputes

These Terms, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or their subject matter, are governed by the law applied by the Dubai International Financial Centre (DIFC), and the parties irrevocably submit to the exclusive jurisdiction of the DIFC Courts in Dubai, United Arab Emirates. Before commencing proceedings, the parties will attempt in good faith to resolve the dispute by escalation to senior representatives.

20. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example by email or in-app notice) before they take effect. Changes apply from the stated effective date, and for paid subscriptions from the next renewal where the change is materially adverse to you. Continued use after changes take effect constitutes acceptance.

21. General

• Survival. Any provision that by its nature should survive termination (including those on accrued Fees and credits, Customer Data and Lead Data, intellectual property, confidentiality, disclaimers, limitation of liability, indemnities and governing law) survives termination or expiry.
• Entire agreement. These Terms, the incorporated policies and any Order are the entire agreement and supersede prior discussions. Each party confirms it has not relied on any statement not set out here (but this does not exclude liability for fraud).
• Assignment. You may not assign or transfer these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets.
• Subcontracting. We may use subcontractors and sub-processors (see the DPA) provided we remain responsible for their performance.
• Notices. Legal notices to us must be sent to hello@leadey.ai (and, if requested, by post to our registered office). We may give notice to you by email or in-app.
• No partnership. Nothing creates a partnership, agency or employment relationship between the parties.
• Third-party rights. Except for indemnified parties under Section 17 (who may enforce the relevant indemnity), a person who is not a party to these Terms has no right to enforce any of its provisions.
• Severance and waiver. If any provision is found unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary. A failure to enforce a right is not a waiver.
• Export and sanctions. You must comply with applicable export-control and sanctions laws and warrant you are not subject to relevant restrictions.
• Anti-bribery. Each party will comply with applicable anti-bribery, anti-corruption and sanctions laws, including the anti-bribery provisions of UAE Federal Decree-Law No. 31 of 2021 and, where applicable, the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act.

22. Contact

Questions about these Terms can be sent to legal@leadey.io or hello@leadey.ai, by phone on +971 55 128 7871, or by post to Octogle Technologies CO. L.L.C, Office 2020 Parklane Tower, Business Bay, Dubai, United Arab Emirates.

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